All orders are dispatched within 1-2 working days unless otherwise stated on a listing, and are sent by Royal Mail Second Class post. This means that it generally takes 3-5 working days for your order to arrive with you. I dispatch orders as quickly as possible, but please be aware that there can be delays in the postal system which are out of my control. If you have not received your order within 15 days please get in touch by emailing rubypandastudio@gmail.com and I will endeavor to help.

We’re really sorry your goodies haven’t landed yet. Please check your confirmation email for an estimated delivery time, please take note that weekends may impact this slightly. Still no sign? Please get in contact with us at rubypandastudios@gmail.com with your order details

Oh no - that’s not ideal! While mistakes are rare, we are human and they do happen. Please email hello@rubypanda with your order number and details about what is missing.

You bet! Whether it’s a birthday surprise, a housewarming treat, or just a “thinking of you” gift - we’ve got you covered.
When placing your order, pop your friend’s address in the shipping address at checkout. Add any helpful notes in the order details.

I am more than happy to discuss custom and personalised orders for prints and cards so please get in touch by emailing rubypandastudio@gmail.com